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Last Updated: May 13, 2026

Accessibility

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Our commitment

At Rylo, accessibility is not a feature — it is the product. Rylo (Nagish Inc. dba Rylo) provides a suite of AI-powered communication tools, including real-time text captions, voicing, and sign language translation for Deaf, hard-of-hearing, and speech-disabled users in the United States. Every line of code, design decision, and customer interaction is informed by the lived experience of people who have historically been left out of mainstream telecommunications.

This statement describes the measures we take to make the Rylo App and Website usable by the broadest possible range of people, the standards we aim to meet, the assistive technologies we support, and how to give us feedback when we fall short.

Measures to support accessibility

Rylo is built and operated with accessibility as a foundational requirement. We:

  • Make accessibility a core element of our product strategy, design system, and engineering review process.
  • Run accessibility testing as part of every release, using both automated tools and manual testing with assistive technologies (including VoiceOver on iOS and TalkBack on Android).
  • Include Deaf, hard-of-hearing, and speech-disabled users - including members of our own team and community - in product research and usability testing.
  • Provide ongoing accessibility training for our engineering, design, and customer experience teams.
  • Hold ourselves to the Federal Communications Commission's (FCC) mandatory minimum standards for Internet Protocol Captioned Telephone Service (IP CTS) and Internet Protocol Relay Service (IP Relay), and to the accessibility requirements applicable to TRS providers under 47 C.F.R. Part 64, Subpart F.
  • Maintain a documented accessibility roadmap and review it regularly.

Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. WCAG defines three levels of conformance: Level A, Level AA, and Level AAA.

The Rylo Website is fully conformant with WCAG 2.1 Level AA. The Rylo App is designed to conform with WCAG 2.1 Level AA together with Apple's Human Interface Guidelines (Accessibility) on iOS and the Material Design accessibility guidelines on Android. We are actively working to extend conformance to WCAG 2.2 Level AA as that standard becomes prevailing practice.

Where we identify a gap during testing or in response to user feedback, we treat it as a defect and prioritize it accordingly.

Compatibility with assistive technology

The Rylo App is designed to be compatible with the following assistive technologies and platform accessibility features:

iOS

  • VoiceOver (screen reader)
  • Dynamic Type (system text resizing)
  • Increase Contrast, Reduce Transparency, and Smart Invert
  • Switch Control and Voice Control
  • AssistiveTouch
  • Made for iPhone (MFi) hearing aids

Android

  • TalkBack (screen reader)
  • Font size and display size adjustments
  • High-contrast text and color correction
  • Switch Access and Voice Access
  • Hearing aid compatibility (ASHA and LE Audio)

Built into the Rylo App on both platforms

  • Real-time, on-screen captions for incoming and outgoing calls
  • Adjustable in-app caption text size, font, and contrast
  • Visual and haptic call alerts in addition to audible ringers
  • Type-to-talk so users with speech disabilities can communicate in their own voice using text-to-speech
  • Compatibility with the device's native accessibility settings (so a change made at the OS level is honored throughout the app)

Technical specifications

Accessibility of the Rylo App relies on the following technologies in combination with the user's device, operating system, and any assistive technologies installed:

  • React Native, with native bridges to iOS and Android platform accessibility APIs
  • Apple UIKit accessibility APIs (UIAccessibility and related frameworks) on iOS
  • Android Accessibility Framework (AccessibilityNodeInfo, AccessibilityServices, View accessibility APIs) on Android
  • Standard web technologies (HTML, CSS, JavaScript) for the Rylo Website

These technologies are relied upon for conformance with the accessibility standards described above.

Limitations and alternatives

Despite our efforts, parts of the Rylo experience may have accessibility limitations. Below are known limitations and the alternatives we offer:

  • Real-time caption accuracy. While our automated captioning is state-of-the-art, automated speech recognition is imperfect, particularly with background noise, heavy accents, or specialized vocabulary. We welcome reports of transcription issues via the feedback channels below.
  • TTY compatibility. Modern smartphones support Real-Time Text (RTT), which is the standard replacement for legacy TTY. If you rely on a TTY device and encounter issues, please contact us.
  • Third-party content. Rylo cannot control the accessibility of third-party websites or applications you reach through Rylo (for example, content shared via external links). We will identify these where possible and avoid relying on them for core functionality.

If you encounter an accessibility issue not listed here, please contact us using any of the channels below.

Feedback

We welcome your feedback on the accessibility of Rylo. Because most of our users are Deaf, hard-of-hearing, or speech-disabled, we prioritize text-based feedback channels:

  • Email: accessibility@rylo.com
  • In-app feedback: Open the Rylo App and go to Settings > Get Support. This is the fastest channel for active users.
  • Mailing address: Nagish Inc. dba Rylo, Attn: Accessibility, 228 Park Avenue S, PMB 58177, New York, NY 10003.
  • Phone (relay calls welcome): (833) 362-4474.
  • FCC accessibility complaint: For concerns relating specifically to TRS accessibility or to the federal IP CTS or IP Relay programs, you may also file a complaint with the Federal Communications Commission at consumercomplaints.fcc.gov.

We aim to acknowledge accessibility feedback within three business days and to substantively respond within 30 days.

Assessment approach

Rylo assesses the accessibility of its products through:

  • Internal testing by our engineering and design teams during every release, using automated tooling and manual testing with VoiceOver, TalkBack, and other assistive technologies.
  • External evaluation by independent accessibility consultants.
  • Community feedback from Deaf, hard-of-hearing, and speech-disabled users via in-app reporting, email, and partnerships with disability advocacy organizations.
  • Regulatory oversight from the FCC's TRS program, which audits and oversees the accessibility, reliability, and reporting practices of certified TRS providers including Rylo.

Date

This statement was last updated on May 13, 2026. We review it at least annually and after any significant change to the Rylo App, the Rylo Website, or applicable accessibility standards.

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